Frontier Crest LLC (Operating as Revio)
Privacy Policy
Effective Date: March 21, 2025 | Last Updated: March 21, 2025
This Privacy Policy governs the collection, use, and protection of personal information by Frontier Crest LLC, operating as Revio, in connection with our website at https://tryrevio.com/ and all related communication services.
1. Information We Collect
Frontier Crest LLC ("Revio," "we," "us," or "our") collects the following categories of personal information from individuals who interact with our services or the services we operate on behalf of our clients:
Contact Information: Full name, business name, phone number, and email address.
Communication Data: Records of inbound and outbound messages, missed call events, automated responses, and appointment-related communications.
Appointment Data: Scheduling preferences, appointment dates and times, and booking confirmations.
Inquiry and Lead Data: Information submitted through web forms, landing pages, or inbound contact requests managed through our platform.
SMS Consent Data: Records confirming that a contact has opted in to receive text messages, including the date, time, and method of consent.
We do not collect financial payment information directly. We do not use cookies, tracking pixels, or web analytics tools on our websites or funnels.
2. How We Collect Information
We collect personal information through the following methods:
Inbound contact: When a prospective or existing customer calls, texts, or submits a form to a business that uses our platform.
Opt-in forms: When an individual submits their contact information on a web form, landing page, or intake form and explicitly consents to receive communications.
Appointment scheduling: When a contact books an appointment through our scheduling system.
SMS opt-in: When an individual texts a keyword or responds to an opt-in prompt and affirmatively consents to receive text messages from a Revio-powered business.
Direct communication: When a contact reaches out via phone or email and provides personal information in the course of that interaction.
We do not purchase, rent, or acquire contact lists from third-party data brokers. All contacts in our system have engaged with a business that uses our services.
3. How We Use Information
Revio uses personal information solely to provide, operate, and improve our communication automation services. Specific uses include:
Delivering automated responses to missed calls, form submissions, and inbound inquiries.
Sending appointment confirmations, reminders, and follow-up communications.
Managing lead follow-up sequences via SMS and email on behalf of client businesses.
Maintaining accurate records of customer interactions for client reporting purposes.
Responding to support requests and account inquiries.
Complying with applicable legal obligations.
We do not use personal information for advertising, audience targeting, or any purpose unrelated to the direct delivery of our services.
4. SMS & Communications
Revio operates SMS-based communication systems on behalf of local service businesses. The following terms apply to all SMS communications sent through our platform:
How You Opt In
You may opt in to receive text messages by submitting your mobile phone number through a web form, landing page, or intake form that includes a clear disclosure about SMS messaging, or by texting an opt-in keyword to a designated number. Consent is obtained at the time of opt-in and is recorded with a timestamp.
Types of Messages You May Receive
Missed call follow-up notifications
Appointment confirmations and reminders
Lead follow-up and inquiry responses
Service-related updates and status communications
Message Frequency
Message frequency varies based on your interaction with the business. You may receive multiple messages per conversation thread depending on your inquiry or appointment activity.
Message and data rates may apply. Contact your wireless carrier for details.
To opt out: Reply STOP at any time to unsubscribe from all future messages. You will receive a single confirmation message and no further texts will be sent.
For help: Reply HELP or contact us at [email protected] or +1 440-530-9592.
Consent is not a condition of purchase. You are not required to consent to receive SMS messages in order to obtain any product or service.
SMS Consent Data Protection: Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services necessary to deliver those messages.
5. Data Sharing Policy
Frontier Crest LLC maintains a strict no-sell, no-share policy with respect to personal information and SMS consent data. The following statements govern how we handle all contact and communications data:
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Text messaging originator opt-in data and consent will not be shared with any third parties, except for aggregators and providers of the Text Message services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Information sharing to subcontractors in support services, such as customer service, is permitted. All other use case categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
Specifically:
We do not sell, rent, trade, or otherwise transfer personal contact data to any outside party for commercial gain.
We do not share SMS opt-in data or consent records with any affiliate, reseller, or marketing partner.
We do not disclose lead data to third parties for advertising, retargeting, or promotional purposes.
Limited disclosure may occur in the following circumstances, and only to the extent strictly necessary:
Platform providers: GoHighLevel, Inc. acts as our data processor and handles data solely to enable our platform functionality. See Section 9 for details.
SMS delivery infrastructure: Telecommunications carriers and A2P message aggregators receive only the information required to route and deliver text messages. They do not receive opt-in consent records for marketing use.
Legal compliance: We may disclose information if required by law, court order, or valid government process.
Business protection: We may disclose information to protect the legal rights, safety, or property of Frontier Crest LLC, our clients, or the public.
6. Cookies & Tracking Technologies
Revio does not use cookies, tracking pixels, web beacons, or similar tracking technologies on its websites or client-facing funnels. We do not engage in behavioral advertising, remarketing audiences, or analytics tracking of website visitors.
If this policy changes, we will update this section and notify users in accordance with Section 13 (Changes to This Policy).
7. Data Security Practices
We take reasonable and industry-standard measures to protect personal information from unauthorized access, disclosure, alteration, or destruction. Our security practices include:
Restricting access to personal data to authorized personnel only.
Operating through GoHighLevel's secure, encrypted infrastructure for all data storage and transmission.
Using role-based access controls within our platform accounts.
Regularly reviewing internal data handling procedures.
No method of transmission over the internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your information, we cannot guarantee absolute security. In the event of a data breach affecting your personal information, we will notify affected parties as required by applicable law.
8. Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy applicable legal, accounting, or reporting requirements.
Active contacts: Retained for the duration of the client engagement and for a reasonable period thereafter.
SMS opt-in records: Retained for a minimum of four (4) years to comply with TCPA recordkeeping requirements and to respond to any regulatory inquiry.
Opt-out records: Retained indefinitely to ensure suppression lists are honored.
Appointment and communication logs: Retained for a minimum of two (2) years.
Upon a valid deletion request, we will remove personal data from active systems within a reasonable timeframe, subject to any legal obligation to retain certain records.
9. Third-Party Services
Revio uses GoHighLevel, Inc. as its primary technology platform. GoHighLevel serves as a data processor on our behalf and processes personal information solely as directed by Frontier Crest LLC to enable the following functions:
Contact record storage and CRM management
SMS and email message delivery
Automation workflow execution
Appointment scheduling and calendar management
Conversation logging and communication history
GoHighLevel is contractually prohibited from using personal information processed on our behalf for its own marketing purposes. GoHighLevel's own privacy practices are governed by their Privacy Policy, available at https://www.gohighlevel.com/privacy-policy.
We do not currently use any other third-party services that receive or process personal contact data on our behalf.
10. Your Rights & Choices
Depending on your location and applicable law, you may have the following rights with respect to your personal information:
Right to Access: Request a copy of the personal information we hold about you.
Right to Correction: Request that inaccurate or incomplete information be corrected.
Right to Deletion: Request that we delete your personal information, subject to legal retention requirements.
Right to Opt Out of SMS: Withdraw SMS consent at any time by replying STOP to any text message.
Right to Opt Out of Email: Unsubscribe from email communications via the unsubscribe link in any email or by contacting us directly.
Ohio residents and other U.S. residents are entitled to the rights described above. We do not discriminate against individuals who exercise their privacy rights.
To exercise any of these rights, contact us using the information in Section 14.
11. Opt-Out Instructions
SMS Opt-Out: Reply STOP to any text message you receive from us. You will receive a single confirmation and no further messages will be sent to your number. To re-subscribe, text START to the same number.
Email Opt-Out: Click the unsubscribe link in the footer of any email communication, or send a written opt-out request to [email protected]. We will process your request within ten (10) business days.
All Communications: Contact us directly at [email protected] or +1 440-530-9592 to request removal from all communication lists. We will honor all opt-out requests promptly.
Opt-out records are permanently retained in our suppression lists to ensure your preferences are respected across all future communications.
12. Children's Information
Our services are directed exclusively to adult business owners and their staff. We do not knowingly collect personal information from individuals under the age of 18. Our platform is not intended for use by minors, and we do not market to, or knowingly engage with, anyone under 18 years of age.
If we become aware that we have inadvertently collected information from a minor, we will take prompt steps to delete that information from our systems. If you believe a minor's information has been submitted to us in error, please contact us immediately at [email protected].
13. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or platform capabilities. When we make material changes, we will update the "Last Updated" date at the top of this page and, where appropriate, provide notice through our website or by email.
Your continued use of our services after any update to this policy constitutes your acknowledgment of the updated terms. We encourage you to review this policy periodically.
14. Contact Information
If you have any questions, requests, or concerns regarding this Privacy Policy or the handling of your personal information, please contact us:
Frontier Crest LLC (operating as Revio)
6545 Market Ave North, STE 100
North Canton, OH 44721
+1 440-530-9592
[email protected]
https://tryrevio.com/
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